Effective Date: August 26, 2026

Last Updated: August 26, 2026

Welcome to the website of Consumer Collection Management, Inc. (“Company,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, safeguard, and otherwise process personal information when providing services to you through our website and online services (“Services”).

This Privacy Policy applies solely to information collected through this website. It does not modify or replace any privacy notices or disclosures provided separately in connection with debt collection communications, consumer accounts, employment, or other business relationships.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies only to information we collect:

• Through the Services.
• In communications, including email, text, chat, and other electronic messages, including online forms between you and the Services.

This Privacy Policy does not apply to:

• Information collected through any other means, including offline communications or any other website operated by any third party that does not link to this policy.
• Information collected by third parties, including our clients
• Information collected by third-party websites
• Information processed by third-party payment providers

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Consumer Collection Management, Inc. is a professional accounts receivable management and debt collection agency providing collection services on behalf of businesses, healthcare providers, financial institutions, governmental entities, and other organizations throughout the United States.

Our collection activities are governed by applicable federal and state laws, including consumer protection laws.

Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information.

“Personal data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, or payment information (for example, account information such as name, postal address, and email address, social security number).

Depending upon how you interact with our website, we may collect the following categories of information:

• Account and contact information, including name, address (such as home address, work address, or other address), email address, phone number, username, and other contact information you provide us.
• Account history, including information about your account, transactions, payments.
• Demographic information including your age or gender, income level, education, or family or marital status, if you have provided us with such information.
• Device information, including your IP address, device identifiers, operating system and version, browser type and settings, and other device information.
• Content and information you elect to provide as part of your account.
• Identity document information, such as Social Security and driver’s license numbers.
• Account reference numbers
• Consumer identification information
• Information submitted through forms
• Information contained within messages you send us
• Technical information includes language settings, date and time of access, referring website, pages visited, clickstream information, session duration.
• Cookies, session, cookies, persistent cookies, web beacons, pixels, local storage, analytics technology to analyze usage, improve website performance, and security.
• Balance information
• Reference numbers
• Documentation you voluntarily provide

When you choose to make a payment, you are redirected to an independent, secure payment portal operated by a third-party payment processor.

Payment information—including debit card numbers, credit card numbers, bank account information, routing numbers, and payment credentials—is collected directly by the payment processor and is governed exclusively by that provider’s own Privacy Policy and Terms of Use.

We do not receive, process, or store full payment card information through this website.

Our website does not accept or process payments directly. If you choose to make a payment on an account, you will be redirected to a secure third-party payment portal operated by an independent payment service provider. Any payment information you provide is collected and processed solely by that provider in accordance with its own Privacy Policy, Terms of Use, and security practices. We do not collect, process, or store full payment card or bank account information through this website

You Provide Information to Us

We collect information about you when you interact with our Services, such as when you create or update an account or make a payment.

Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Services, such as traffic data, logs, and other communication data, and which resources and Services features that you access and use.

Using automatic collection technologies helps us to improve our Services and to deliver a better and more personalized experience.

The technologies we use for this automatic data collection may include:

• Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services.
• Web Beacons. Some parts of the Services [and our emails]may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those parts or [opened an email] and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

From Business Partners and Service Providers

We may receive personal data about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from service providers that we engage to perform services on our behalf, such as creditors, email platform providers, payment processors, analytics, security and anti-fraud services, and data brokers.

We may disclose aggregated information about our users without restriction.

We may also disclose personal data that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our organization and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent

We may also disclose your personal data

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers or others.

The categories of personal data we may disclose include:

• Account and contact information.
• Account history, including information about your account, transactions, purchases, order history, or discounts.
• Demographic information.
• Location information.

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

Advertising, marketing, cookies, and other tracking technologies choices:

• Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some Services features may be inaccessible or not function properly. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked.

Location data choices:

• Location Data. You can choose whether or not to allow the Services to collect and use real-time information about your device’s location[through the device’s privacy settings.

Depending on your state of residency, you may have certain rights related to your personal data, including:

• Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
• Correction. You may request that we correct inaccuracies in your personal data that we maintain, taking into account the information’s nature and processing purpose.
• Deletion. You may request that we delete personal data about you that we maintain, subject to certain exception under applicable law.
• Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal data for these purposes.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

To exercise any of these rights, please contact 1-800-325-6511 or email at info@consumercollection.com. To appeal a decision regarding a consumer rights request contact 1-800-325-6511 or email info@consumercollection.com.

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data “sales” as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

Nevada provides its residents with a limited right to opt out of certain personal data sales. Residents who wish to exercise their sale opt-out rights may submit a request to this designated address: 1-800-325-6511 or info@consumercollection.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

If you are a California resident, additional information applies to you. To access our supplemental California privacy statement and learn more about California residents’ privacy rights, visit https://consumercollection.com/california-privacy-policy/

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.

We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.

If you are a California resident, visit https://consumercollection.com/california-privacy-policy/ for more information about the retention periods that apply to the personal data categories we collect.

We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the “last updated” date and posting the updated policy on the Services. We may email or otherwise communicate reminders about this policy, but you should check our Services periodically to see the current policy and any changes we have made to it.

To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at: info@consumercollection.com or via our toll-free number: 1-800-325-6511

To register a complaint or concern, please provide nature of complaint or concern and email to info@consumercollection.com.